Betfair account closed due to unusual activity

News, chat and debate about the Betfair betting exchange.
Post Reply
AndyL
Posts: 1
Joined: Fri Dec 25, 2015 12:05 pm

Hi Guys,

I justed received an email from betfair saying that my account is "closed due to unusual activity" couldn't use live chat because I couldn't get online so I phoned them only to be told that someone had been trying to log into my account unsucessfully and thats why they've closed the account. Instead of resetting my password they have insisted that a new account is opened and the account balance will be transferred, I'm currently waiting on an email from them to progress the new account. Is this normal procedure to open a new account for something like this?

Thanks
Andy
User avatar
Euler
Posts: 24700
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

They would typically do this to protect your details and make sure whoever had them can use them again so a username change is an important part of that process.
dannycutts
Posts: 71
Joined: Sat Sep 17, 2016 9:10 pm
Location: West Sussex

I had this recently as well and looks like my premium charge was reset as well :D
User avatar
BetScalper
Posts: 1139
Joined: Sun Jul 02, 2017 10:47 pm

How did someone else get your login details ?
kerberus
Posts: 366
Joined: Mon Aug 05, 2013 3:28 pm

Hi XXXXXXXX

We're always looking for ways to improve, and now we need your help.

We'd like to ask you a few questions about your experience with Betfair and what you'd like to see from us in the future. Your responses to the survey will be completely anonymous.


i WONDER?
:idea:
spreadbetting
Posts: 3140
Joined: Sun Jan 31, 2010 8:06 pm

dannycutts wrote:
Tue Aug 15, 2017 9:10 pm
I had this recently as well and looks like my premium charge was reset as well :D
I'll have to get my account hacked then :idea:
Post Reply

Return to “Betfair exchange”