HACKED Money removed from my account

News, chat and debate about the Betfair betting exchange.
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BetScalper
Posts: 1139
Joined: Sun Jul 02, 2017 10:47 pm

spreadbetting wrote:
Mon Jun 04, 2018 11:00 pm
It's ridiculous Betfair allow people to add a new payment method and then empty an account to it within minutes. With most payment card processing they delay it a day so they can claw back errors.

Having a day or two delay before you can withdraw to new cards etc would snip most fraud in the bud as it's generally done overnight when people don't read texts etc saying a new card is added.

There also used to be an option you could block account access for logins outside your country. I think they did away with that when all their customer service went abroad and other Betfair entities had problems logging in.
I fully agree.

If you add another payment method then you shouldn't be able to withdraw to it until you have uploaded ID, with photo and address etc which Betfair can cross reference with Experian or such.
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BetScalper
Posts: 1139
Joined: Sun Jul 02, 2017 10:47 pm

LeTiss wrote:
Mon Jun 04, 2018 11:05 pm
Do Betfair ever send email notifications of new payment methods being added?

There should be a 24 hour period before anyone can withdraw to a new card or account
I used to get an email/sms alert if I logged in from a different IP address. But that seems to have stopped sometime ago.

Google still do it now. BF should re-introduce it asap. And so should BANKS.
weemac
Posts: 1216
Joined: Mon Sep 16, 2013 8:16 pm

Every time I withdraw from BF, the withdrawal sits on my account as pending for 2 or 3 days, and it's an easy matter to reverse it. What is different in these fraudulent situations?
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BetScalper
Posts: 1139
Joined: Sun Jul 02, 2017 10:47 pm

If someone can get hold of your account details, add a new payment method and withdraw all the money in 24 hours without a flag being raised then there is something seriously wrong.
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Black Ice
Posts: 258
Joined: Thu Nov 06, 2014 12:35 pm
Location: Newmarket Suffolk

Many thanks sa7med :)
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suff22886
Posts: 9
Joined: Wed Nov 30, 2016 2:27 am

just an update i managed to get my money back which is great, so still apart of this great community :-)

the first complaint just got a "your money is lost due to our terms and conditions we arent liable" email after 3 weeks.
after complaining a 2nd time they looked into it further and said that the money was withdrawn to my skrill account so theres nothing they can do

my 3rd complaint was that my skrill account was deactivated years ago, which they wanted proof. so after discussing with skrill and getting proof of de-activation, 3 weeks later i got my money back.

Allthough happy with the outcome i wonder what would have happened if i had not pursued this furthur :-( the money must have been in limbo somewhere.

Thanks for the support and advice
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Dallas
Posts: 22673
Joined: Sun Aug 09, 2015 10:57 pm
Location: Working From Home

That is good news glad it got resolved for you even if you had to jump through hoops for it
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Derek27
Posts: 23475
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

I'm really please to hear that, but I hope Skrill are investigating the fraudster - he needs to be strung up by his...
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Euler
Posts: 24700
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Great news
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jimibt
Posts: 3641
Joined: Mon Nov 30, 2015 6:42 pm
Location: Narnia

Derek27 wrote:
Thu Jul 05, 2018 5:10 pm
I'm really please to hear that, but I hope Skrill are investigating the fraudster - he needs to be strung up by his...
...boll0cks (btw - that was a description of what should be strung, not a disagreement on the point :D)
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ShaunWhite
Posts: 9731
Joined: Sat Sep 03, 2016 3:42 am

suff22886 wrote:
Thu Jul 05, 2018 2:14 pm
Allthough happy with the outcome i wonder what would have happened if i had not pursued this furthur :-( the money must have been in limbo somewhere.
Brilliant. :D

Everyone's trying to stitch you up these days. Lesson is, if it feels right you are right....'man on the Clapham omnibus' principals still apply.
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ShaunWhite
Posts: 9731
Joined: Sat Sep 03, 2016 3:42 am

to clarify, everyone except the good people at BA Inc.
robinburks
Posts: 1
Joined: Sun May 08, 2016 10:25 pm

Just had my betfair account hacked yesterday lost £575.00 bad news
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Derek27
Posts: 23475
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

I trust you've informed Betfair. Any idea where the money's gone, from your account statement?
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LeTiss
Posts: 5386
Joined: Fri May 08, 2009 6:04 pm

robinburks wrote:
Thu Dec 06, 2018 6:25 pm
Just had my betfair account hacked yesterday lost £575.00 bad news
1) Have you told Betfair?
2) Do you have 2 step authenticator?
3) Did they simply withdraw the cash?
4) Did they use it to bet/trade with?
5) Did they transfer the money to Casino wallet?
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