Betdaq down

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Dave Angel
Posts: 46
Joined: Tue Feb 03, 2015 4:16 am

Im getting duplicate bets on Betdaq using betangel, I wondered where my money was going! lol


...."bye bye money" :lol:
fortfield
Posts: 42
Joined: Sat Aug 24, 2013 7:52 pm

Yep ,seeing duplicates in the 3pm and again now in the 3.35
98lewisj
Posts: 116
Joined: Fri Nov 08, 2013 4:17 am

betdaq down for anyone else? I might have missed an email if its a scheduled outage?
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Euler
Posts: 24701
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

OK over here at 09:44
fortfield
Posts: 42
Joined: Sat Aug 24, 2013 7:52 pm

Unmatched bets are being submitted but not showing on one click screen for BA daq or the white box on the ladder. Just checked some other daq software and that is running ok.
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Euler
Posts: 24701
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

I'm trading this afternoon and not seeing anything unusual.

You seem to have had a few issues recently?
fortfield
Posts: 42
Joined: Sat Aug 24, 2013 7:52 pm

Euler wrote:I'm trading this afternoon and not seeing anything unusual.

You seem to have had a few issues recently?
A few yes, problem is because Betdaq has had a few circumspect Saturdays , performance wise, it knocks your faith in using in. Todays issue seems to have resolved itself by shutting down the program and restarting it :)
andyfuller
Posts: 4619
Joined: Wed Mar 25, 2009 12:23 pm

Gradually becoming more and more unusable again today, again not showing my orders and parts of the market - impossible to use it like this. Shows the orders on the ladder but they aren't being submitted and just says 'Placing Bet' in Bet Angel despite showing them on the ladder:
2016_03_19 - BetAngel for Betdaq Errors 1.png
2016_03_19 - BetAngel for Betdaq Errors 2.png
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Euler
Posts: 24701
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Y, it's failing for me today. Not really possible to trade confidently may have to stop.
andyfuller
Posts: 4619
Joined: Wed Mar 25, 2009 12:23 pm

I have had to stop - just can't risk it like this. It is exactly the same as I was seeing yesterday.

The markets are also taking an age to go inplay, they are sticking in 'suspend'.
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aperson
Posts: 205
Joined: Thu Feb 07, 2013 5:23 pm

It seems to be happening fairly often nowadays. Maybe they are struggling handling increased traffic but it's something they really need to get a handle on
andyfuller
Posts: 4619
Joined: Wed Mar 25, 2009 12:23 pm

I have seen these issues in the past but it has been a while since they last happened. But it really isn't good to have them on Gold Cup day and today!

Really needs fixing once and for all!
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Euler
Posts: 24701
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

We didn't get many queries in support on the other days, so I suspected that wasn't directly a Betdaq issue. But it is today.
andyfuller
Posts: 4619
Joined: Wed Mar 25, 2009 12:23 pm

I don't think it is increased traffic that is causing the issues, I think it is something more fundamental with the underlying system.
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Euler
Posts: 24701
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

We design Bet Angel to tolerate issues were possible, as we know getting out is important. But there are obviously non client related problems at the moment.
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