RANT CORNER

[SeaHorseRacing]

you've done your dosh if you got a tosh-iba.laptop.
Just discovered that they have walked away from any nonbusiness customers in 2016.
not only have they walked away, but they are giving you two fingers as they depart.
Just want a simple replacement part. CPU cooling fan.
Have spent the past five days trying to get a result.
If you go onto their website it just walks you round in circles.
Their Toshiba part site will load the shopping cart but won't complete.
Click on contact us, guess what comes up. Page not found.
any phone contact numbers are for business users only.
Finally bullied my way onto a connection with them.
Reply. Not my department, but I can try and get a message to IT.
Not holding my breath.

Did you buy it from a shop? I had similar situation few years ago with a hoover. I took it back to curry’s. Although I bought it 3/4 years earlier. Sorted, did take a bit of persuading though!

[ShaunWhite]

Did you buy it from a shop? I had similar situation few years ago with a hoover. I took it back to curry’s. Although I bought it 3/4 years earlier. Sorted, did take a bit of persuading though!

You were lucky. Curry's have an appealing customer service record. We got a TV from them about 3 yrs ago and it stopped working after 3 months. They kept insisting I went via the manufacturer which is totally in breach of consumer rights. The legal relationship is with the vendor.

They even gave me a number for their 'legal dept' which turned out to be a dud number and I was later told they don't even have one for customers.

I only got a refund after I went there on a busy Sunday and stood outside handing their TrustPilot report to everyone who came in the store. Within about 20mins I'd got my refund which I took to Richer Sounds who have always been first class.

[Derek27]

flipping pissed off with the BBC weather app. Sunshine all day was forecast at lunch time today!

How the fuck could they not notice a 300 mile wide band of cloud heading towards East Anglia???

[bennyboy351]

flipping pissed off with the BBC weather app. Sunshine all day was forecast at lunch time today!

How the fuck could they not notice a 300 mile wide band of cloud heading towards East Anglia???

Remember the movie 'The Fog?'

[ShaunWhite]

flipping pissed off with the BBC weather app. Sunshine all day was forecast at lunch time today!

How the fuck could they not notice a 300 mile wide band of cloud heading towards East Anglia???

I heard that app being talked about on More or Less. The rain %ages relate to the preceding hour not the one you'd expect. So if you want to know the chance of rain at 3:10 you look at the 4pm figure not the 3pm figure as most people would assume.

[Kafkaesque]

flipping pissed off with the BBC weather app. Sunshine all day was forecast at lunch time today!

How the fuck could they not notice a 300 mile wide band of cloud heading towards East Anglia???

Pretty much everyone I know (who needs forecasts for more than a trivial check) and myself swear by www.yr.no

Haven't got the slighest if it's actually the best service anymore, but it was widely considered so at one point at least.

[Derek27]

flipping pissed off with the BBC weather app. Sunshine all day was forecast at lunch time today!

How the fuck could they not notice a 300 mile wide band of cloud heading towards East Anglia???

Remember the movie 'The Fog?'

Co-incidentally that's the last film I watched, the 1980 version just a few weeks ago. As you can imagine I don't get much time to watch films and my TV's broke, but I've already ranted about that.

Come to think of it, it's about a year since my last successful past post bet. If the film's anything to go by it may be time for the victim of my immoral activities to extract revenge.

[mobile]

Toshiba follow-up.
Took to Twitter, which I've never used before.
Sent them a suitably abusive tweet.
Purely for the satisfaction of other people being able to read about how bad news they are.
Looked at their Twitter feed and there was nothing there.
Did you know that no tweets appear unless they reply to them.
Supposedly it's to prevent spam. Yeah right.
Now I understand why all companies Twitter accounts are just full of sweetness and light.
One result Is that their part site is now restarted and I was able to order.
The most galling thing about my treatment is that even if they didn't want to reply on Twitter.
They have my email address and could have sent a simple response.
Receive nothing to date

[Derek27]

Pretty much everyone I know (who needs forecasts for more than a trivial check) and myself swear by yr.no

Haven't got the slighest if it's actually the best service anymore, but it was widely considered so at one point at least.

Thanks K, but the link's not working.

[Kafkaesque]

Co-incidentally that's the last film I watched, the 1980 version just a few weeks ago. As you can imagine I don't get much time to watch films and my TV's broke, but I've already ranted about that.

Come to think of it, it's about a year since my last successful past post bet. If the film's anything to go by it may be time for the victim of my immoral activities to extract revenge.

Just go next door, mate. Surely she owes a movie screening, with you TV broken, given you helped her out with her broken freezer. And nope, I'll never forget that story/rant; just too good

Pretty much everyone I know (who needs forecasts for more than a trivial check) and myself swear by yr.no

Haven't got the slighest if it's actually the best service anymore, but it was widely considered so at one point at least.

Thanks K, but the link's not working.

Weird one, couldn't say if it's a geo-lock and they only Scandi's to view the site.

[Kafkaesque]

Toshiba follow-up.
Took to Twitter, which I've never used before.
Sent them a suitably abusive tweet.
Purely for the satisfaction of other people being able to read about how bad news they are.
Looked at their Twitter feed and there was nothing there.
Did you know that no tweets appear unless they reply to them.
Supposedly it's to prevent spam. Yeah right.
Now I understand why all companies Twitter accounts are just full of sweetness and light.
One result Is that their part site is now restarted and I was able to order.
The most galling thing about my treatment is that even if they didn't want to reply on Twitter.
They have my email address and could have sent a simple response.
Receive nothing to date

Some companies maybe, but Betfair's CS is packed with complaining punters (and people wanting a price on weird stuff, where they're just handing money to BF with the price, they're given).

As for solving it, I'll second Seahorse's comment, that you're likely better off going via the retailer, especially if Toshiba has gone completely B2B. Especially if you've still got a receipt. Better chance of them taking a call from a large retailer than you.

[Derek27]

Just go next door, mate. Surely she owes a movie screening, with you TV broken, given you helped her out with her broken freezer. And nope, I'll never forget that story/rant; just too good

I'm off to London tomorrow for a few days. She'll be looking after my cat, and hopefully cleaning up any vomit!

[foxwood]

Pretty much everyone I know (who needs forecasts for more than a trivial check) and myself swear by yr.no

Haven't got the slighest if it's actually the best service anymore, but it was widely considered so at one point at least.

Thanks K, but the link's not working.

Try https://www.yr.no/?spr=eng also https://www.netweather.tv pretty good

[Derek27]

flipping pissed off with the BBC weather app. Sunshine all day was forecast at lunch time today!

How the fuck could they not notice a 300 mile wide band of cloud heading towards East Anglia???

I heard that app being talked about on More or Less. The rain %ages relate to the preceding hour not the one you'd expect. So if you want to know the chance of rain at 3:10 you look at the 4pm figure not the 3pm figure as most people would assume.

Something many people don't realise, and this applies I think to most weather forecasts; the maximum temperature for Monday refers to the maximum temperature for Monday (midnight to midnight), as you would expect. The minimum temperature for Monday, bizarrely, actually refers to the minimum temperature for Tuesday, midnight to midnight!

The reason for this is that the minimum temperature is really suppose to reflect the night time temperature, which usually occurs around dawn the next day. When a warm front sweeps in from the west and causes the temperatures to rise over night and buck the trend, you have a maximum equal to the minimum, effectively telling you what the temperature is predicted to be at midnight, but nothing more!

[ShaunWhite]

As for solving it, I'll second Seahorse's comment, that you're likely better off going via the retailer.

The ONLY solution is going to the retailer. This idea that you should go to the manufacturers is purely a diversionary tactic. In order for a contract to have been breached (ie faulty goods supplied) you have to first establish a legal relationship. That legal relationship only exists between you and the retailer. I know this as fact because I had my info checked by a lawyer friend before I did my bit outside Currys, because you can't be riteous and indignant if you're wrong.

Similar story with guarantees. For instance a TV is expected to last a min of 5 yrs regardless of the 1yr they tell you about and regardless of having an original receipt. (bank transaction info is good enough). Ditto fridges. The legal definition is such that it must last as long as 'a reasonable person' would expect. In Scotland I think it's 7yrs. If you still have no joy then file a case at the small claims court, they always settle without a hearing as it costs them more in legal fees than defending it.