Should point out that if you have a persistent or serious issue please escalate through support - http://betangel.kayako.com
We have a defined process and system through support that can help resolve issues but stuff highlight on the forum will always be haphazard. It's not really reliable to scan for particular issues on the forum, so escalating always works best. By all means discuss and highlight but if it's a problem send to support so it can circulate in the right areas.