I always thought Neil's job was developer support (bdp?) but went the extra yard for people usually, cos he's a good guy., I didn't have him down as a regular CS person answering general questions about charges?
Betfair Down / Betfair site crash
- ShaunWhite
- Posts: 9731
- Joined: Sat Sep 03, 2016 3:42 am
The problem with supporting complex systems is the lead time before someone's useful. Throw everyone out and you're quickly in a worse position than when you started. That's very much how it all feels now, the decline has accelerated. It's a hole that's difficult to get out of, but not impossible with the right leadership. Management are always last to feel the heat but usually the root of the problem.
I swapped message with somebody senior at Betfair yesterday and suggested they make a comment more than an standard apology, which they did yesterday evening. It went down like a sack of, but at least it shows some intent. I'll be focused on Ascot this week, but will probably follow up with them at some point and try and understand why these issues keep occurring.
Where is this comment? Can you quote please?Euler wrote: ↑Mon Jun 17, 2019 10:10 amI swapped message with somebody senior at Betfair yesterday and suggested they make a comment more than an standard apology, which they did yesterday evening. It went down like a sack of, but at least it shows some intent. I'll be focused on Ascot this week, but will probably follow up with them at some point and try and understand why these issues keep occurring.
You'd think they would've done that the last few times this happened. Seems very similar to last outages.
I slightly more detailed account of what the problem was would be appreciated. Obviously their series of follow up actions are not preventing it from happening again or a new and different problem is surfacing every week, which suggests the entire system is extremely flawed and fragile.
Does anyone have any stats on BF exchange crashes. I know on 2 years on the weekend before Chelt Fest the exchange has gone down. From memory, I think it has previously happened on at least a one other occasion before a major meet. Now again in the days running up to ascot
As they doing some system reconfiguring to cope with the anticipated additional volume/strains on the exchange I wonder?
As they doing some system reconfiguring to cope with the anticipated additional volume/strains on the exchange I wonder?
Have a look 2 pages backYantraman wrote: ↑Mon Jun 17, 2019 2:39 pmDoes anyone have any stats on BF exchange crashes. I know on 2 years on the weekend before Chelt Fest the exchange has gone down. From memory, I think it has previously happened on at least a one other occasion before a major meet. Now again in the days running up to ascot
As they doing some system reconfiguring to cope with the anticipated additional volume/strains on the exchange I wonder?
Yes, every week.Yantraman wrote: ↑Mon Jun 17, 2019 2:39 pmDoes anyone have any stats on BF exchange crashes. I know on 2 years on the weekend before Chelt Fest the exchange has gone down. From memory, I think it has previously happened on at least a one other occasion before a major meet. Now again in the days running up to ascot
As they doing some system reconfiguring to cope with the anticipated additional volume/strains on the exchange I wonder?
Hey BA massif - is this another BF lagging issue?
Ladder & Trader show correct runners/riders, one-click showed some other collection...?
Freaked me out, so I bailed at first sight of green
Ladder & Trader show correct runners/riders, one-click showed some other collection...?
Freaked me out, so I bailed at first sight of green
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No, you have your one-click screen sorted 'by order of back price' (and scrolled down the field)
and the in-play trader screen with 'no sorting' ie, still in the BF default row order