shocking

[gutuami]

Hi to all
here is a story that happened to my cousin (his English is poor). So it was a evening race on April 17th, 21:20, 6f Hcap at Kempton Park. As he is a newby his balance was 350. One minute before the off, he placed a 100 Back order on the fav. Suddenly the response time dropped. He tried to close his position with 100 Lay. As there was not clear if the lay reached the market he pressed current close button. The situation stabilized. Now you would not believe it. The balance turned 0.00. On the favorite -500. It is impossible to close your lay now, or to green up with a 0 balance. First thought was that it is probably a Betfair error.
The sod's law worked out well and the favorite won.
Later on when he deposited 200 his balance showed only 50.
So be careful what bank and stakes you are using.
Now my question to you is: who is to blame that betUnFair site accepted one extra lay order so to say "in credit"?
So far no clear response from helpdesk apart from we are still investigating...
Funny but their first question was: "Does it happen only in-play" when I clearly specified ONE min before the off and they have all the bet referencies available...

cheers
Alex