Historically they have been just ridiculously bad - but have recently had 3 issues fixed by competent people, professionally.
Maybe just lucky, but it's possible Betfair has more focus now.
Customer Service Levels
- The Silk Run
- Posts: 953
- Joined: Mon May 14, 2018 12:53 am
- Location: United Kingdom
You should know better than to make statement like that measured over three fixes !!! Please tell me your winding us up
I take it all back.
Normal service restored.
Normal service restored.
- The Silk Run
- Posts: 953
- Joined: Mon May 14, 2018 12:53 am
- Location: United Kingdom
I think it best if maybe I post examples of really good interactions and understanding by the Helpdesk, and then maybe, less so.
Pics added in wrong order, but u get the idea.
Pics added in wrong order, but u get the idea.
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Looking a little further back, pics of more interaction which went to the same school as Adreana.
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The reply about silks by Anna was 100% contradicted by Adreana.
More good .. so they do exist ..
Maybe as a rule, if u get a Helpdesk who uses !! (Inform punctuation police, wait an hr, and try find another).
To be clear, I would rate this as good service, thou it contradicts the !!! Rule, (there is always at least 1)
Maybe as a rule, if u get a Helpdesk who uses !! (Inform punctuation police, wait an hr, and try find another).
To be clear, I would rate this as good service, thou it contradicts the !!! Rule, (there is always at least 1)
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Last edited by megarain on Sat Sep 17, 2022 12:01 am, edited 2 times in total.
Zhaneta also uses the talking head (I have no idea what it’s supposed to mean), but no excessive punctuation, so can live with it.
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Anyway, thanks to Timothy, Mike B, Neil and Clyde who really helped.
Timothy now got a squiggle .. an hour past since he reported silks issue to the wonderful employees at Betfair.
No news - the liquidity at these tracks has fallen off a cliff .. this is part of the reason, they affecting jobs and frankly don't give a fuck.
No news - the liquidity at these tracks has fallen off a cliff .. this is part of the reason, they affecting jobs and frankly don't give a fuck.