Can't sign into BA after setting up Google Authenticator

User to User support only. For technical support visit www.betangel.com/support/
Post Reply
ValiantSaint
Posts: 6
Joined: Tue Jan 21, 2014 5:43 pm

Hello everyone, I have just set up my Betfair account to use the Google Authenticator, as an extra layer of security.

However, when I now try and sign into BA Pro, I get the message "Bet Angel Authentication successful, however unable to connect to Betfair using the supplied user name and password"

Any ideas as to why? Many thanks in advance :)
Arta700
Posts: 16
Joined: Sun Aug 07, 2011 9:42 am

I used to keep putting a space between my password and authentication code and got the same message. The authentication code should follow on from the password, so it could be that.
ValiantSaint
Posts: 6
Joined: Tue Jan 21, 2014 5:43 pm

Thanks. So the code has to be added to my password?
PeterLe
Posts: 3715
Joined: Wed Apr 15, 2009 3:19 pm

User avatar
mugsgame
Posts: 1235
Joined: Wed Mar 25, 2009 11:41 pm

All you have to do is sign in with your password and then add on the authentication code straight after your password with no spaces between them.
ValiantSaint
Posts: 6
Joined: Tue Jan 21, 2014 5:43 pm

Many thanks for the very quick response to my question. I can now get back into BA Pro, so I can make my fortune :)
Post Reply

Return to “Support”