Updated BetAngel and now can't log in

[ethelion]

Hi everyone,

Just updated Betangel but it won't allow me to log in. It gives this message:

Bet Angel has been unable to connect to Betfair using the supplied user name and password.

Betfair returned the following message:
An exception was thrown during login: The operation has timed out.

I've checked my username/password was right. tried Interactive login: Cannot reach this page.
I've turned off my firewall and 2 step security.

Nothing seems to work.
Thanks for any help!

[Dallas]

Are you able to log in to the betfair website using the same username and password your trying?

[ethelion]

Are you able to log in to the betfair website using the same username and password your trying?

Yes, it's working fine in Chrome.

[Dallas]

Please download the dianostics tool from the following page
https://www.betangel.com/download/

Then run through the tests and email the results to support
https://betangel.kayako.com/conversation/new/2

[ethelion]

Please download the dianostics tool from the following page
https://www.betangel.com/download/

Then run through the tests and email the results to support
https://betangel.kayako.com/conversation/new/2

Ok thanks!

[fingers21]

I just restarted my pc and now I cannot log in to my Bet Angel (I was logged in just fine before restart). I am getting below error message

Screenshot 2024-05-13 104953.png

Any ideas how to fix this?

[Dallas]

I just restarted my pc and now I cannot log in to my Bet Angel (I was logged in just fine before restart). I am getting below error message

Screenshot 2024-05-13 104953.png

Any ideas how to fix this?

viewtopic.php?t=1162&start=7041

[fingers21]

Never mind it seems to be working fine now.